FAQS
Selling & Lending
How can I list an item?
Simply create a seller account here.
This is really quick to do. Once registered, you can add products that you would like to rent, sell or both - these will then appear live on the website once they have been approved.
Once the item has been ordered, we will arrange a collection from you at your address and ensure it gets to the seller safely.
Following this, you will receive your payment for the item. We take 15% commission on every sale.
Check out our 'How it Works' page here for more info.
Which items are accepted?
We accept clothing, footwear, bags and accessories providing they are:
✔ Going out and event wear
✔ Excellent condition
✔ On our approved brand list
✔ Less than 3 years old
✔ Minimum price of 100 AED
We are unable to accept items that are:
✖ Damaged or marked
✖ One-of-a-kind or unbranded
✖ Jewellery, gym wear, loungewear, underwear or swimwear
✖ Fast fashion brand
Which brands do you accept?
We accept premium, contemporary and luxury brands. We do not accept fast fashion brands such as Zara, Shein or PLT.
Check out our How it Works page here for more guidelines on the items we accept.
How does rental work?
We arrange for the item to be collected from you and delivered to the customer on or before the first day of their rental.
At the end of the rental period, we collect the item and have it professionally cleaned by our cleaning partner Washmen, before returning the item back to your door.
Do my luxury items need to be authenticated?
Luxury bags are only accepted on the platform if they have proof of authentication.
If you have proof of authentication, please include images of this when you list the product.
If you are unable to prove authenticity of the item, let our team know and we can arrange this for you.
How do I send my item once it has been ordered?
Once you've had an order, we'll contact you on Whatsapp to arrange a collection.
Our courier will collect the item from you and deliver it directly to the customer.
Which photos should I add with the listing?
Listings need to have professional images to be accepted on the platform. These can be taken from the brand website.
Adding photos of the actual item can help the customer see the condition of it and increase the likelihood of an order. These should be well lit, clear and taken against a plain background. These are required for bags and shoes.
Please see our guide on how to do your photos here.
What happens if my item is damaged during a rental?
While it’s uncommon, minor wear and tear can occasionally happen during a rental. Minor issues, such as loose seams or small tears, are repaired by Endless at no cost to the seller.
In the rare case of substantial damage or if the item is not returned, the customer will be charged an appropriate fee based on the current market value of the item or the cost of repair. This amount will then be passed on to the seller.
Our goal is to ensure both sellers and customers have a smooth and fair experience. If you have concerns about a rental, our team is here to assist.
How soon do I receive my payment?
We will send your payment within 5 working days of the product being delivered to the buyer.
We take a 15% commission fee on the product price for the usage of our platform and reaching our community.
To ensure prompt payment, ensure your payment details have been added to your seller account.
What happens if I am away when my item is ordered?
We ask that you use holiday mode to set the dates that you're away in your account to help us avoid disappointing other customers (go to Profile > My Account).
If an item is ordered and you aren't available, please let us know so we can inform the customer.
Do I receive credits or cash when I sell my items?
We sent your payment via bank transfer within 5 working days of the item being delivered to the customer.
What price should I list my item at?
Our minimum listing price is AED 100.
If your item is pre-loved, we recommend setting the selling price for 40-60% of the original retail price depending on the condition, age and how quickly you would like to sell the item.
If you would like to rent the item out, you can add the price you'd like for a 4 day rental and our algorithm will calculate the rest for you.
Remember, you can always edit the price after you had added the item if you change your mind. As always, send us a message via Whatsapp if you need our expert team to help you.
How long does it take for my item to be approved?
We aim to have your product reviewed within 24 hours. If your product is accepted, it will appear on the website immediately.
If for any reason it isn't accepted, we will provide you feedback and you will be able to re-submit if the item is suitable for the platform.
Please check out our guidelines on imagery here. This will enable faster approval.
What is the ‘Managed by Endless’ service?
Our 'Managed by Endless' service takes the hassle away from you. We can arrange to collect, list and store your items for you.
Once you receive an order, we will ship it and all you have to do is receive the payment.
For this service, we charge 30% commission and you can join the waiting list here.
Renting & Buying
How does rental work?
You can select the dates you'd like your rental for on the product page - we offer 4, 8 and 15 day rental periods.
The item will be delivered directly to your door on or before the first day of the rental by our courier and collected from the same place on or after the final day.
You don't need to worry about cleaning the item afterwards, we manage that through our dry cleaning partner, Washmen. They ensure all our rentals are professionally cleaned before being returned to the seller.
Can I try an item on before ordering?
We are unable to offer a try on service as we are a peer-to-peer marketplace so many items come direct from the seller once they have been ordered.
You can try on many of the Oceanus, Retrofete and Rat & Boa outfits at the So Much Trouble store in Dubai Marina. You can see which items are available for try on here.
We also do accept returns if something doesn't fit - you just need to let us know within 4 hours of delivery - there is a AED 25 return shipping fee to send it back to the seller.
What if my rental item doesn’t fit or I don’t like it?
We understand that sometimes things don’t work out. If your rental item doesn’t fit or isn’t quite what you expected, you can request a return. Simply notify us within 4 hours of delivery, and we’ll arrange for our courier to collect the item on the same day.
If you’d like a replacement item, you can place a new order through our platform. Please note that a 25 AED return shipping fee applies for returns, unless the item is damaged or significantly not as described, in which case the return shipping fee will be waived.
For more details, refer to our Returns Policy.
Do you accept returns?
Yes, you can return an item. However, since we pay our sellers soon after the item is delivered, you must notify us within 4 hours of delivery for this to be accepted.
The item must then be made available on the same day for our courier to collect it. The cost of the return shipping is 25 AED per item which will be deducted from the refund.
If the item arrives and is damaged or significantly not as described, the return shipping fee will be waived and you shall receive a full refund.
Please see our full returns policy here or click here to start your return by logging into your account and selecting the relevant order.
What is the service fee?
Our 15% service fee is applied to all orders and is calculated based on the product price (excluding shipping and cleaning charges). This fee supports the operation of our platform and covers the following services:
- Order Management: Coordinating the collection of your order from the seller and delivery to you.
- Buyer Protection: Managing returns and disputes to ensure a smooth and secure shopping experience.
- Customer Support: Providing assistance at every step of your journey with us.
Do you have a store?
We are currently online only and do not have a physical store.
Where do you ship to?
We ship globally and can offer same day and next day delivery in the UAE.
Can I get same day delivery?
We can offer same delivery on many items - it will mention on the product page if same day delivery is available.
If it isn't and you would like something ASAP, drop us a message and we will see what we can do.
How quickly will I receive my item?
The item will usually be collected by our delivery partner within 24-48 hours of your order and then usually delivered within 24 hours.
However, items coming directly from the seller are dependent on the sellers availability so may sometimes take a little longer.
For international deliveries, please allow 10 working days after the order has been placed.
How much does shipping cost?
Our standard delivery fee is 25 AED and the item is usually delivered within 1-2 days.
For items held by Endless, same day delivery is available on orders placed before 2pm and is charged at 38 AED.
For international orders, the shipping fee depends on the country and is available to see at the checkout.
How do I find more product information?
Please do get in touch on Whatsapp if you have any questions about an item and our team will do their best to find out the information for you.
How do I know if the products are authentic?
We are committed to ensuring we only have authentic products available on the website.
Our luxury bags are only accepted on the platform with proof of authenticity.
We review each product before it is approved and take action against any seller misrepresenting their items. Selling fake designer items is illegal and we take this matter very seriously.
The buyer has 24 hours to report any issues with the item so if you have any concerns about anything, please do get in touch as soon as possible after receiving the item.
Am I able to make an offer on an item?
If you love an item and would like to make a serious offer that's lower than the buyers asking price, please do get in touch and we will see if this is possible.
Can I collect from the seller and pay in cash?
We only accept payment through the website and via using our own trusted delivery service at the moment.
This is to ensure we protect our users payment and by tracking the item got to the right place safely.
Collaborations & Partnerships
Can I list my brand on Endless?
We have many brand partnerships. If you would like to have your brand listed on Endless, contact our team at hello@endless.ae.
Do you do influencer collaborations?
If you are interested in collaborating with us, please register your interest here and our team will reach out to you if there are any opportunities.