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Customer Experience & Operations Manager

about endless

At Endless, our mission is to make shopping circular everyone's first choice when it comes to fashion by making it just as good as shopping new. We care about empowering women in every way that we can, fostering a strong and inclusive community and driving a genuine positive impact.

We are looking for

Someone exceptional to be our Customer Experience & Operations Manager. You'll be responsible for overseeing the end-to-end rental and resale process and ensuring an exceptional customer experience.

You are

  • Extremely hardworking, driven and resilient
  • Entrepreneurial by nature and ahead of the curve
  • Ambitious, curious and excited to learn
  • Conscientious and work to a very high standard
  • A natural problem solver
  • Kind and operate with positive energy

You will

  • Manage customer orders and deliveries
  • Lead and support the customer service team
  • Continually innovate and develop our existing processes
  • Actively contribute new ideas and opportunities to incorporate new technologies and ways of working
  • Adapt to a rapidly changing environment, demonstrating flexibility, problem-solving, and quick thinking

You'll get

  • The opportunity to be part of a fast-growing start-up in the UAE
  • To work closely with the founders to shape the company's culture, mission and direction and make a meaningful impact
  • A dynamic, entrepreneurial and empowering work environment where your ideas matter
  • Hybrid work flexibility with a mix of remote and in-person collaboration
  • Significant career growth opportunities
  • Competitive salary and benefits

Salary: AED 15k - 17k (based on experience)

Location: Dubai

Start Date: ASAP